Question 1

How do i make an order?

Accepted Answer

Find the 'shop' o(javascript:void(0))n the menu bar at the top of the page (accessed from every page) 
items for purchase are in categories in drop down menu.
Here you will have access to MADE TO ORDER, READY TO POST AND CLEARANCE (if available) ITEMS
 
Alternatively, if you dont see anything you like send an email to natalie@unicorninmind.co.uk i would love to help you!

Last updated 2nd Jan 2025

Question 2

How do i contact unicorn in mind?

Accepted Answer

Easy!! Simply look for the 'contact' (javascript:void(0))tab on the menu (found at the top of each page)
 
There you will find a form that will be able to contact natalie at unicorn in mind directly.
 
OR
 
Email me at natalie@unicorninmind.co.uk

Last updated 2nd Jan 2025

Question 3

Do you refund unwanted items?

Accepted Answer

Yes! If you have recieved an item you are unhappy with you are very welcome to return or exchange. Please request a return via email to natalie@unicorninmind.co.uk also stating your reason for returning (also including your order number)
 
Buyers are responsible for return shipping costs. If the item is not returned in it orginal condition, the buyer will responsible for an loss of value.
 
If exchanging any items, an addtional £3.20 will need to be paid for shipping costs.
This will be paid via an invoice or paypal. exchanged items will be posted once returned items are recieved
 
Please note
Items can only be returned within 21 days of purchase (ready to post) 21 days of dispatch email (made to order)
Items must be sent in an unused and unwashed condition.
This does not apply to custom orders (these items are non refundable)

Last updated 2nd Jan 2025

Question 4

How do i look after my item?

Accepted Answer

All items are machine washable but please be sure to wash all items on a cold setting (30 degree)
 
Jersey/ sweatshirt and french terry clothing
 Do not tumble dry Jersey, sweatshirt and french terry fabric. It will shrink!!!
After washing air dry in the refreshing breeze or on an airer.
 
It usually isnt necessary to Iron jersery, sweatshirt and french terry items but if needed please do this on a low heat (one dot)
 
Cotton fabric
Cotton items of clothing can be tumble dried on low or hung to dry on an airer.
Iron cotton items on a low heat (one dot)
 
Reusable wipes and bandana bibs and face cloths
Wash at 30 degrees
DO NOT TUMBLE DRY
DO NOT IRON

Vinyl clothing
Iron at 30 degrees inside out (this is very important)
DO NOT TUMBLE DRY
AVOID IRONING OVER VINYL

Last updated 2nd Jan 2025

Question 5

How much is postage?

Accepted Answer

We post via royal mail 2ND class
 
Postage is £3.00 to the UK

(FREE ON ORDERS £30 OR OVER)

Question 6

Do you make personalised items and custom orders?

Accepted Answer

I sure do!!
We can do custom T-shirts for many occasions

Pop me (Natalie) an email to natalie@unicorninmind.co.uk w(mailto:natalie@unicorninmind.co.uk)ith your request or instagram
Ill be happy to help!!

Question 7

Whats your turnaround time?

Accepted Answer

Turnaround times vary for all products.
Please check listings before purchasing
Please note this does not include delivery time (delivery time is a additional 3-5 working days)

Ready to post
All ready to post items will be postage in 1-3 days

Made to order
All made to order items will be posted in 1-3 weeks

Question 8

How do i redeem a eGift Card?

Accepted Answer

Once you have added the items you want go to checkout
 
You will be asked to fill in your preffered shipping details and delivery method. this will then be followed by the payment page where you will normaly add card details or log into paypal
 
At the very top of that page you will see a little box next to 'REDEEM A GIFT CARD'
This will allow you to type in your code and continu the purchase.