FAQ

How do i make an order?


Find the 'shop' on the menu bar at the top of the page (accessed from every page) items for purchase are in categories in drop down menu. Alternatively, if you dont see anything you like send an email to natalie@unicorninmind.co.uk i would love to help you!




How do i contact unicorn in mind?


Easy!! Simply look for the 'contact' tab on the menu (found at the top of each page) There you will find a form that will be able to contact natalie at unicorn in mind directly. OR Email me at natalie@unicorninmind.co.uk




Do you refund unwanted items?


Yes! If you have recieved an item you are unhappy with you are very welcome to return or exchange. Please request a return via email to natalie@unicorninmind.co.uk also stating your reason for returning Please note Items can only be returned within 21 days of purchase. Items must be sent in an unused and unwashed condition.




How do i look after my item?


All items are machine washable but please be sure to wash all items on a cold setting (30 degree) Jersey/ sweatshirt and french terry fabric Do not tumble dry Jersey, sweatshirt and french terry fabric. It will shrink!!! After washing air dry in the refreshing breeze or on an airer. It usually isnt necessary to Iron jersery, sweatshirt and french terry items but if needed please do this on a low heat (one dot) Cotton fabric Cotton items of clothing can be tumble dried on low or hung to dry on an airer. Iron cotton items on a low heat (one dot)




How much is postage?


We post via royal mail 2nd class signed (£4.00) OR 2nd class standard (£3.00) I would recommend orders of £15 to be send via recorded delivery I also offer a free postage to those who live in/close to se4 using code FREESE4 (please contact before using this code unless we have previously arranged)




Do you make personalised items and custom orders?


I sure do!! Even if its as simple as a different cuff colour on an item. Pop me an email to natalie@unicorninmind.co.uk with your request. Ill be happy to help!!




Whats your turn around time?


The current turn around time is 1 week Please note this does not include delivery time (delivery time is a additional 3-5 working days)





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